Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully before using Storva services.

By accessing or using any Storva services, website, or mobile applications (collectively, the “Services”), you agree to be bound by these Terms.

Definitions “Storva,” “we,” “us,” or “our” refers to Storva, LLC, its employees, affiliates, and service partners. “Customer,” “you,” or “your” refers to the individual or entity utilizing Storva’s Services. “Items” refers to all goods, property, or personal belongings picked up, transported, or stored by Storva on behalf of the Customer.
Services Storva provides secure storage, pickup, and delivery services for bins, boxes, and large or bulky items. Services may include short-term or long-term storage as selected by the Customer at the time of booking. Storva reserves the right to refuse storage of any item that poses a safety, legal, or operational risk.
Account Registration To schedule or use Storva’s Services, Customers must create an account and provide accurate, current, and complete personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Payment Terms Payment is due at the time of booking or according to your selected billing schedule. Storva accepts major credit cards and other payment methods listed on our website. Failure to make timely payment may result in late fees, suspension of service, or permanent account termination. All past-due balances must be paid in full before items can be retrieved or redelivered.
Pricing & Refunds All current pricing and service rates are displayed on www.Storva.com. Storva reserves the right to adjust prices, fees, or service structures with reasonable notice. All payments are non-refundable once services have begun. Refunds or credits may be issued at Storva’s sole discretion.
Customer Responsibilities Customers are responsible for: Properly packing, labeling, and sealing all items before pickup. Ensuring no hazardous, illegal, flammable, perishable, or stolen materials are stored with Storva. Notifying Storva in advance of any items requiring special handling or valuation. Storva reserves the right to inspect or refuse items that violate these requirements. Customers must ensure that access to their pickup and delivery location is safe, legal, and accessible during scheduled appointments.
Liability & Insurance Storva exercises reasonable care in handling, transporting, and storing your items. However: Storva is not liable for loss, damage, or theft of items unless directly caused by Storva’s gross negligence or willful misconduct. Our total liability, under any circumstances, is limited to the lesser of (a) the replacement cost of the affected item or (b) the total amount paid by the Customer for the applicable service period. Storva strongly recommends that Customers obtain independent insurance coverage for valuable or fragile items.
Pickup & Delivery Customers are responsible for providing accurate addresses, contact information, and scheduling details. Storva makes every reasonable effort to meet scheduled appointments but is not liable for delays due to weather, traffic, mechanical issues, or other events beyond our control. Missed or rescheduled pickups and deliveries may incur additional fees.
Abandoned Property If payment remains delinquent for more than 30 days, or if Storva is unable to contact the Customer using the information on file, items may be considered abandoned. Storva reserves the right to dispose of, donate, or sell abandoned property in accordance with Texas law. All proceeds may be applied to outstanding balances.
Termination Either party may terminate the Service Agreement with written notice. Storva reserves the right to suspend or permanently terminate service for non-payment, unsafe items, illegal activity, or violation of these Terms.
Privacy Storva collects, uses, and protects Customer data in accordance with our Privacy Policy. We do not sell or share personal information with third parties except as necessary to provide our Services or as required by law.
Indemnification You agree to indemnify, defend, and hold harmless Storva, its affiliates, employees, and contractors from any and all claims, damages, losses, or expenses (including attorney’s fees) arising out of your misuse of the Services or violation of these Terms.
Governing Law & Jurisdiction These Terms are governed by and construed in accordance with the laws of the State of Texas. Any disputes shall be resolved exclusively in the courts of Denton County, Texas.
Contact Information If you have any questions or concerns about these Terms, please contact us:

Storva, LLC Email: info@storva.com Phone: (469) 536-5282 Website: www.Storva.com